LUXURIOUSLY DESIGNED

We want your stay at Fenland Retreats to be a relaxing, enjoyable and unique experience. We know no one likes small print but there are some terms and conditions that we must bring your attention to.

Booking

When a booking is made an email confirming the dates and times of your holiday will be sent to you. A 50% payment is required at the point of booking and the remainder to be paid no later than four weeks prior to the start of your holiday. Booking and initial payment is considered the establishment of a legal contract between yourself and Fenland Retreats. Failure to pay the remaining balance will result in the cancellation of your booking and will be treated as a cancellation by you according to the terms below. You are advised to take out holiday insurance, so that you are covered if you have to cancel.

After Booking

You will be sent a Welcome Pack including initial instructions, these terms and conditions and a map and directions to ensure you have everything you need.

Cancellation

Cancellation by you will be subject to a cancellation fee equal to 25% of the total holiday price except when cancellation occurs within four weeks of the date of your holiday in which case the fee will equal 100% of the total holiday price unless we are able to rebook the accommodation through putting availability back on our website, such decision being solely at our discretion. You are strongly advised to take out holiday insurance, so that you are covered if you have to cancel for any reason like inability to get here or sudden family illness. Please note that if we do rebook the dates, any refund will be limited to 85% of the price of the price it is rebooked for, (which may not be the same as the price you paid) as we incur costs to remarket and process bookings etc. Once we have a confirmed booking for your original dates, we can (at our sole discretion) also offer you the option to transfer the value of 85% of your original break value against an alternative date within 6 months of your cancellation.

Cancellation by the Property Owner

We will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and we have to cancel the booking, we will facilitate one move of date by the guest to a date in a similar season (ie off-peak breaks move to off-peak break dates). In the event that no suitable date is found, the property owner shall only be liable to return the monies received less an admin fee of £50. No compensation or consequential losses shall be paid. Our aim is always to deliver your break and we try to be as accommodating as we can be in the event of any issues.

On Arrival

Check in will be available any time after 3pm on the day of arrival, please follow the directions provided – the keys will be left in the inside lock of the door of the hut.

In the Huts/ Safari Tents/ Bell Tents

BREAKAGES AND DAMAGE

If on your arrival you find any items, fittings, utensils, crockery or cutlery are broken, damaged or missing, please report it to us on the phone number given. A degree of normal wear and tear is to be expected but should any significant damage or breakage occur during the period of your stay you will be held responsible and liable to a charge equal to the lowest current market value. We reserve the right to charge for excessive cleaning where the Shepherds Hut has been left in an unacceptable condition, including but not limited to, waste, litter, damage to the structure, movement of furniture and contents etc.

NEGLIGENCE

Guests will be held responsible for any fire, damage or alteration to the booked type of accommodation or other parts of the site caused by negligence.

LIABILITY

Fenland Retreats and Willow Grange Farm accept no responsibility for injury incurred anywhere on the site or in the hut.

VISITORS

Unless otherwise booked and confirmed by us, your break is for a maximum of two people in the Shepherds Huts and four people in the Safari Tents and Bell Tents. Please let us know before you exceed this for any reason.

STOLEN PROPERTY

You are responsible for your property including car whilst you are staying at Fenland Retreats and we do not accept any responsibility for your personal effects.

NO SMOKING POLICY

Fenland Retreats is subject to a strict NO SMOKING POLICY and pollution or damage from smoking will result in a charge to ensure the hut is returned to a satisfactory standard.

GENERAL CODE OF CONDUCT

Whilst we are fairly relaxed and want you to fully enjoy your time with us, part of the attraction of staying at Fenland Retreats is that it is in a quiet country area, so common sense regarding loud music and parties should apply. Please note that there are residential properties in the vicinity of the premises and that noise must be kept to reasonable levels to avoid disturbing them. No litter should be left in the vicinity of the glampsite or anywhere else on site and please respect the natural environment and neighbours. No pets are permitted on the site or in the accommodation, unless arranged with us in advance. Please leave your accommodation and the surroundings as you found it.

FIRE POLICY

No fires shall be lit other than in the wood burning stove, woodfired hot tub or the fire pit provided.