FREQUENTLY ASKED...

Oh yes, we love to help with surprises! You can choose to add on flowers when you book or if there is anything in particular you would our support in arranging then we’re always happy to help. We’ve been a secret organiser of many special occasions and Fenland Retreats is perfect for short breaks to celebrate special events such as birthdays, anniversaries, and engagements.

Yes, our shepherd huts and safari lodges each have their own wood-fired hot tub, firepit/BBQ, pizza oven and terrace area so you are not required to share these facilities. The site has been carefully designed with the accommodation situated around the edge of the glamping field to provide complete privacy.

Once you have fully secured your booking you will get a confirmation email and a Fenland Retreats welcome letter which covers details about what to bring, how to get here and suggestions of places to visit during your stay. We advise that you read through this letter and begin to plan your trip before you arrive as some aspects, such as food from our farm, some local attractions, and some popular eating places, require pre-booking. The letter also covers details such as maps and useful contact numbers, copies of which are also available in your accommodation upon arrival.

We are following all of the latest government guidance on cleaning for guest accommodation and use recommended cleaning materials for your safety – we’re part of the Visit England ‘Good to Go’ scheme. As your accommodation is private and there are no communal spaces, social distancing is easy to adhere to. Check in and check out is contactless, as is the duration of your stay, unless you require our assistance in which case social distancing and precautions will be in place.

Your accommodation will be ready and waiting for you to arrive any time after 3pm. Typically we are around from 3 – 7pm and love to welcome you to our site in person, however, please do let us know if you’ll be arriving later than this or, due to covid conditions, would prefer a contactless check-in process. Late arrivals are not a problem, so if you need to complete a day’s work and then travel here just let us know and we’ll make sure everything’s ready for your arrival time.

We understand that there is nothing worse than having to rush around after you relaxing stay in order to leave early, so you have until 11am to check out on your day of departure.

Fenland Retreats is all about you-time, so the main thing is to leave your timetable and schedule at home and bring a willingness to step back and take things easy. The Welcome Letter will tell you all the things we have available here, including our optional add-ons that allow you to personalise your trip and make it a really indulgent break! We do however encourage all of our guests to pack some warmer layers as our rural location does mean the evenings can get chilly.

We understand that there is nothing worse than having to rush around after you relaxing stay in order to leave early, so you have until 11am to check out on your day of departure.

The welcome letter will have everything you need to make sure that your stay is as enjoyable as possible. It will include the nitty gritty things like maps and useful contact numbers, details of what’s included in our accommodation and suggestions of things to pack, as well as details of our luxurious optional add-ons to help you personalise your stay. If you’re coming for a special occasion or need to arrange any secret surprises, just let us know and we’ll help you to make someone’s day very special. If you have any questions at all that our welcome letter doesn’t cover, please do not hesitate to contact us.

We understand that there is nothing worse than having to rush around after you relaxing stay in order to leave early, so you have until 11am to check out on your day of departure.

We have a section on the website here dedicated to this!

Yes you can, when you book you can add on various extras. The meat is all from our small farm or from Spinney Abbey, a local farmer we work closely with. We can also cater for other food preferences, please just let us know. We also sell a pizza pack so that you can cook your own pizza in the wood-fired ovens located in your patio area.

Please note require a minimum of 48 hours notice, and all items are subject to availability.